Privacy Policy

Information We Collect

Above does not sell personal information or customer data that we process on behalf of our business customers.

Information You Provide

We may collect information that you voluntarily provide when you contact us, submit a form, request information, become a customer, use our services, schedule an appointment, communicate with us, or otherwise interact with Above.

This information may include your name, email address, phone number, business or organization information, account or service information, appointment details, the contents of messages or inquiries, project or support information, and other information you choose to provide.

Please do not submit passwords, highly sensitive personal information, private authentication credentials, or complete payment-card or banking information through general website contact forms or ordinary chat conversations unless we specifically request that information through an appropriate secure process.

Communications and Interaction Data

When you communicate with Above through phone calls, text messages, email, website chat, forms, appointments, customer support, or AI-assisted experiences, we may collect and retain information relating to those interactions.

Depending on the service and configuration involved, this may include message content, conversation history, call information, appointment details, support records, AI interaction history, transcripts, and call recordings where recording is enabled and permitted by applicable law.

Payment and Transaction Information

If you purchase services from Above, payments may be processed through third-party payment providers. We may receive transaction details such as payment status, amount, date, invoice information, billing contact information, and related records.

Complete payment-card numbers or banking credentials may be collected and processed directly by the applicable payment provider rather than stored by Above.

Information Collected Automatically

When you visit our websites or use certain online services, technical information may be collected automatically by us or by service providers that help operate those services.

Depending on the technologies in use, this may include IP address, browser type, device information, operating system, referring pages, pages viewed, approximate location derived from technical information, timestamps, cookie identifiers, and general website-usage information.

How We Use Information

We may use information we collect to:

• respond to inquiries, requests, and support needs;
• communicate with prospective and existing customers;
• provide, configure, administer, support, and improve our services;
• schedule and manage consultations, appointments, and customer interactions;
• operate websites, CRM systems, communications systems, business phone services, email, chat, AI-assisted services, workflows, and automation;
• send service-related and transactional communications;
• maintain business, customer, support, communication, and transaction records;
• understand website and service usage and performance;
• improve reliability, customer experience, service quality, and internal operations;
• detect, prevent, investigate, or address fraud, abuse, security incidents, or misuse;
• comply with applicable legal, tax, accounting, regulatory, or contractual obligations; and
• protect the rights, property, safety, and security of Above, our customers, and others.

Text Messaging and Mobile Information

If you provide your phone number and separately consent to receive text messages, Above may send informational and transactional text messages regarding your inquiry, follow-up communications, appointment scheduling or reminders, and related service communications.

Message frequency may vary. Message and data rates may apply. You may reply STOP at any time to opt out of text messages or HELP for assistance.

Consent to receive text messages is optional and is not required to submit an inquiry or purchase services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Calls, Recordings, and Transcripts

Above may provide business phone, customer communication, support, AI voice, and related communication services. Depending on the applicable service, configuration, and legal requirements, calls or conversations may be recorded, transcribed, summarized, or otherwise processed.

Where applicable, this information may be used to provide the requested service, maintain records, support customer communications, troubleshoot issues, improve service quality, protect against misuse, and support related business operations.

AI and Automated Services

Some Above services may use artificial intelligence, automated workflows, conversational systems, or similar technologies to respond to inquiries, assist with communications, capture information, support scheduling, route requests, summarize interactions, or perform other configured business functions.

Information submitted through these interactions may be processed by Above and by service providers that supply the technology or infrastructure needed to operate those services.

AI and automated systems are intended to assist business operations and customer communications. Human involvement may also be used where appropriate or requested.

Business Customers and Customer Data

Above does not sell personal information or customer data that we process on behalf of our business customers.

Above provides managed business technology and communication services to business customers. In providing those services, Above may process information relating to a customer's own leads, prospects, callers, contacts, employees, customers, appointments, conversations, CRM records, emails, text messages, call records, website inquiries, support requests, or other business data.

When Above processes this information on behalf of a business customer, the business customer generally determines the purposes for which the information is collected and used. Above processes the information as needed to provide, configure, administer, support, secure, or improve the services requested by that customer and in accordance with applicable agreements and instructions.

Business customers are responsible for providing their own required privacy notices, obtaining appropriate permissions and consents, and using their systems in accordance with applicable law.

Information processed on behalf of a customer may also be governed by the applicable order, proposal, service agreement, customer instructions, data-processing terms, or other contractual requirements.

Cookies and Similar Technologies

Our websites may use cookies and similar technologies to support website functionality, forms, security, preferences, analytics, communications, and performance measurement.

Some technologies may be provided by third-party platforms that help us operate our websites, process inquiries, measure performance, maintain business systems, or provide services.

You may be able to control or delete cookies through your browser settings. Blocking certain cookies may affect the operation of some website features.

How We Share Information

Above does not sell your personal information.

We may disclose information to service providers and subcontractors that perform services on our behalf or help us provide services to our customers. These may include providers of website hosting, forms and CRM systems, cloud infrastructure, business communications, phone and messaging services, email, scheduling, analytics, security, AI and automation technology, domain and DNS services, payment processing, accounting, and other business technology.

These providers may process information as necessary to perform services for Above or our customers, subject to applicable contractual, security, privacy, and legal requirements.

We may also disclose information when reasonably necessary to comply with applicable law, legal process, governmental requests, protect legal rights or security, investigate fraud or abuse, enforce agreements, or respond to an emergency.

If Above is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, providing and supporting services, maintaining customer, communication, transaction, and compliance records, satisfying contractual obligations, complying with legal requirements, resolving disputes, and protecting our legitimate business interests.

Retention periods may vary depending on the nature of the information, the services involved, customer instructions, contractual requirements, legal obligations, and the purpose for which the information was collected.

Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights relating to your personal information, which may include requesting access, correction, deletion, or information regarding our processing of your personal information.

To make a privacy-related request, email [email protected] .

We may need to verify your identity before completing certain requests, and some requests may be subject to legal exceptions, customer instructions, contractual obligations, or required record retention.

You may opt out of text messages at any time by replying STOP and request assistance by replying HELP.

Children’s Privacy

Above provides business-focused services and our websites and services are not directed to children. We do not knowingly collect personal information from children under 13 through our websites or services.

Third-Party Websites and Services

Our websites and services may contain links to, integrate with, or rely on websites, software, platforms, or services operated by third parties.

We are not responsible for the privacy, security, availability, or content practices of third parties when they process information independently of Above. We encourage you to review the privacy policies of relevant third-party services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, business practices, or legal requirements.

When we make changes, we will post the revised policy on this page and update the Effective Date shown above.